Introduction

Legal drinking age and data of children

This website is not intended for individuals under the legal drinking age and we perform age checks upon visiting the website (without storing your date of birth). We do not knowingly collect, solicit personal information from anyone under the legal drinking age. If we later learn that an individual under the legal drinking age has provided us with personal information, we will delete that information as quickly as possible. Please do not share or forward this website or its contents to anyone underage. If you believe that a child under the legal drinking age may have provided us personal information, please contact us at info@delolalife.com.

Links to other websites

This Privacy Notice does not apply to the privacy practices of third-party websites linked within this site. If you click on a third-party link, you will be taken to a website that we do not control. We encourage you to read the privacy statements on the other websites you visit. We are not responsible for the practices of these other parties.

What do we mean by personal data?

Personal data, sometimes referred to as “personal information,” is any information relating to an identified or identifiable natural person and includes all information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. When “you” or “your” are used in this Privacy Notice, we are referring to the relevant individual who is the subject of the personal data.

The information we collect about you

We may collect a number of different categories of personal data from and about you:

• Identity Data including name, title, marital status, date of birth or age range, and gender.

• Contact Data including billing address, delivery address, email address and phone numbers.

• Financial Data including bank account and payment card details.

• Transaction Data including details about online and offline payments to and from you and records of products and services you have purchased / ordered from us.

• Login Data including your user credentials and password for any consumer or support accounts.

• Device and Usage Data including information about how you use our website, products, digital assets, apps and services, such as cookie information, internet protocol (IP) address, unique device identifiers, browser type and version, time zone setting and geolocation, browser plug-in types and versions, mobile device IDs and MAID (Mobile Advertising IDs), operating system and platform and other technology used by the devices you use to access this website.

• Marketing and Communications Data including your preferences in receiving marketing materials, promotions and/or newsletters from us and your communication preferences, responses to customer satisfaction surveys or market research, feedback or complaints which you have communicated to us.

• Photographic and Video Data including photos and video taken at our events, photos or videos you upload on our website or social media sites.

• Social Media Data including social media interactions, usage, handles, profile photo and other social media profile information (such as number of followers).

• User Generated Content including text, pictures, audios, videos, testimonials, tweets, blog posts and reviews posted by you on online platforms such as social media and e-commerce sites.

In addition, other specific types of information may be collected in connection with contests, sweepstakes, promotional offers, or other marketing efforts. This could include your dietary and taste preferences. We may also collect aggregated or de-identified information that cannot reasonably be used to identify you.

When do we collect your personal data?

We will mainly collect personal data about you through interactions with you and your use of our website and all other websites within the Delola family and digital platforms. In addition, this Privacy Notice applies to our use of any information about you which we may collect from you via face-to-face communication, mail, phone, email, social media, event registration/attendance, or any other means of communication (including any form of electronic communication).

We also collect technical data derived from your browsing. If you want more information about this please check our Cookie Policy.

We may also collect information about you from our business partners and various other third-party service providers.

How do we use your personal data?

• To provide you with products and services.

• To market and promote our products and services.

• To deliver interest-based advertising.

• To improve and develop our business and products.

• To provide and administer our loyalty programs.

• To monitor and analyze trends, usage, and activities in connection with our products and services.

• Consumer support.

• Website administration.

• Enhanced user experience.

• To comply with law or regulation.

How long do we keep your data?

With whom do we share your data?

We may share your personal information with other parties with your consent or at your direction.

We may need to share your information with select other parties that provide services to us or act on our behalf in connection with the operation of our business. We require such other parties to respect the privacy and security of your personal information and to treat it in accordance with the law.  We do not permit these other parties to use your personal information for their own purposes and only permit them to process your information for specified purposes and in accordance with our instructions.

In particular, your information may be disclosed to the following categories of recipients:

• Professional advisers (e.g., IT, legal and financial advisers) and auditors.

• IT and system providers; website development and data storage providers; web and data analytic companies.

• Ecommerce platform and service providers operating and managing online stores on our behalf; card and online payment processing service providers.

• Digital, mobile and social media marketing agencies; mail and email deployment agencies; customer fulfilment agencies; event and competition organizers and photographers.

• Identity resolution service & data onboarding service providers; online and social media retargeting and remarketing advertisers.

• Logistics, distribution, and delivery service providers; manufacturing plants for personalized products.

• Fraud prevention and credit reference agencies; litigation and recovery specialists to recover any non-payment or debt owed to us.

• Trade associates, business partners and other parties with whom we may enter into negotiations with in respect of a commercial agreement, e.g., joint business venture.

• Other parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

• Law enforcement agencies; financial regulators and other relevant regulatory authorities; government bodies; tax authorities; courts tribunals and complaints/dispute resolution bodies in circumstances where we are required to disclose personal information by law.

Your Privacy Rights

How to contact us

United States Privacy Addendum

This United States Privacy Addendum (the “US Addendum”) supplements the information contained in Delola’s Privacy Notice (the “Privacy Notice”) and applies solely to all visitors, users, and others who have rights under comprehensive state privacy legislation (“consumers” or “you”). Unless otherwise defined in the Privacy Notice, any terms defined in this US Addendum have the meaning used in applicable comprehensive state privacy legislation. Note that this US Addendum does not apply to our employees or prospective employees. Please contact your local human resources department if you are an employee and would like additional information about how we process your personal information.

Sensitive Personal Information

Under United States privacy laws, certain types of personal information are considered “sensitive” personal information or data and require additional data privacy rights and obligations. Delola collects Financial Data and Login Data, as described in the “The information we collect about you” section in the Privacy Notice, which may be considered sensitive personal information under California’s privacy law, the California Privacy Rights Act (“CPRA”). We only collect this sensitive personal information to provide the goods or services you requested, detect security incidents, and resist malicious, deceptive, fraudulent or illegal activities (“Permitted Uses”). Because Delola uses this sensitive personal information for Permitted Uses, we do not need to provide a Limit Use and Disclosure of Sensitive Personal Information right under the CPRA

Delola also does not collect any information that would be considered sensitive personal data under other states’ privacy laws, which would require obtaining your opt-in consent.

Selling or Sharing of Personal Information

We do not sell your personal information to third parties for monetary consideration.  However, we may share your personal information with third parties for advertising purposes. See our   for more details. Delola does not have actual knowledge of any collection, use sale, or sharing of personal information of consumers under 16 years of age.

Summary of Personal Information Handling Practices

Delola provides in the chart below a summary of our prior 12 month personal information handling practices, which is consistent with our current information handling practices

Third Parties that Control the Collection of Personal Information We allow our cookie and AdTech partners to control the collection of personal information on our website and during the course of providing our services. Please see our   for the names of these third-party businesses and a hyperlink to their privacy policies.

Retention of Personal Information

We store personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. For more details about our personal information retention policy, please contact us at info@delolalife.

Opt-Out Preference Signals

An opt-out preference signal is a signal that is sent by a platform, technology or mechanism on your behalf that communicates your choice to opt-out of the sale and sharing of your personal information.  You can learn more about implementing opt-out preference signals here or by exploring other developing technologies and services that offer this tool.  

We treat opt-out preference signals (Do Not Track signals may also be considered opt-out preference signals under applicable US privacy laws) as valid requests to opt-out of the sale or sharing of your personal information under privacy laws. Ordinarily, your opt-out preference signal is sufficient for us to honor your request, but in some instances we may request additional information to help facilitate your request for offline sales or sharing. We will not use, disclose or retain this additional information for any purpose other than to facilitate the request.

Please note that you can also opt-out of the sale or sharing of your personal information through our other methods described in the “Your Rights and Choices” section below.

Your Rights and Choices

Applicable privacy laws privacy laws afford consumers residing in the United States certain rights with respect to their personal information, subject to certain exceptions. Subject to certain limitations, you have the following rights in the United States:

• (1) Right to Delete. You have the right to request us to delete the personal information we have collected about you.

• (2) Right to Correct. You have the right to request us to correct inaccurate personal information we maintain about you.

• (3) Confirm Processing. You have the right to confirm whether we are processing your personal information.

• (4) Right to Know and Access. You have the right to know and access the personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.

• (5) Data Portability. You have the right to receive the information under right (4) in a format, to the extent technically feasible, that is portable, usable, and allows you to transmit the personal information to a person without impediment, where the processing is carried out by automated means.

• (6) Right to Opt-Out. You have the right to opt out of certain processing, such as opting out of profiling or our sale or sharing of your personal information.

• (7) Right to No Discrimination. You have the right not to be discriminated against for exercising any of your privacy rights. This includes us not: (a) denying you goods or services; (b) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) providing you a different level or quality of goods or services; and (d) suggesting to you that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

• (8) Right to Appeal. If we decline to take action in response to your exercise of a privacy right, we will inform you within 45 days of receipt of your request the justification for declining to take action and provide you instructions on how to appeal the decision.

Exercising Your Rights

To exercise your rights described above, please submit a verifiable consumer request to us by emailing us at

Except for the right to opt-out related to selling or sharing your personal information for and right to limit use of sensitive personal information, we will need to verify your identity before honoring your privacy right request.  We will honor your privacy rights request within 45 calendar days of receipt of your request, unless we request an extension as permitted by data privacy laws.  However, we will honor opt-out of sale and sharing and limit use of sensitive personal information requests within 15 business days.

Appealing a Denial of a Rights Request

You may appeal a denial of your privacy right requests by emailing us at

Within 45 days of receipt of an appeal, we will inform you in writing of any action taken in response to the appeal, including a written explanation of the reasons for the decisions. If we deny your appeal, you may submit a complaint to the Attorney General of your state.

Authorized Agents

You may exercise your privacy rights through an authorized agent. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us at info@delolalife.com. 

Additional Disclosure for California Residents

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at info@delolalife.com.

Contact Information

If you have any questions or comments about this US Addendum, the ways in which Delola collects and uses your information described in this US Addendum or in the Privacy Notice, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at info@delolalife.com.